Privacy policy

Nu Mayfair Shipping Policy

Complimentary UK Express Delivery At Nu Mayfair, we believe the premium experience begins the moment you place your order. We are pleased to offer complimentary, fully-insured express shipping on all orders across the United Kingdom. Each Nu Mayfair device is meticulously prepared and dispatched directly from our luxury fulfillment center in London to ensure it arrives swiftly and in pristine condition.

Delivery Timeline

  • Processing & Dispatch: Orders placed from Monday to Friday are processed and dispatched within 24 to 48 hours. Please note that our London fulfillment center operates on business days; orders placed on Friday evening, during the weekend, or on public holidays will be formally processed and dispatched on the following Monday.

  • Transit Time: Once dispatched from our London facility, your package will be delivered to your UK address within 4–6 business days via our premium domestic courier partners.

Please note that delivery timelines are estimates provided by our carriers. While we achieve a near-perfect on-time delivery rate, Nu Mayfair cannot be held liable for unexpected domestic transit delays caused by courier bottlenecks or severe weather conditions.

Tracking Your Ritual Upon shipment, you will automatically receive a confirmation email containing your secure UK tracking number and a direct link to monitor your delivery in real-time. A signature may be required upon delivery to ensure your package safely reaches your hands.

Address Corrections & Failed Deliveries Due to our automated express fulfillment system, shipping addresses cannot be modified or updated once an order has been finalized at checkout. It is the sole responsibility of the customer to ensure all UK delivery details (including a valid postcode) are precise and complete. Nu Mayfair is not responsible for orders that are undeliverable or lost due to incorrect address inputs or failure to accept the delivery from the courier.

Damaged or Missing Shipments Your shipment is fully insured until it reaches your designated address. In the highly unlikely event that your package arrives visibly damaged, or if tracking indicates delivery but you have not received it, you must report the issue to our team via our Contact Us page within 48 hours of the scheduled delivery date so we can initiate an immediate investigation with the domestic courier.