Refund policy

Nu Mayfair Refund & Return Policy

Return Window We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility & Strict Conditions for Returns To be eligible for a return, your item must be in the exact same condition that you received it: completely unworn, unused, unaltered, with all original tags attached, and in its original, sealed premium packaging. You will also strictly require the receipt, order number, or valid proof of purchase.

Important Note: Due to the premium and intimate nature of personal care and beauty devices, any item that shows signs of use, has broken security seals, or has opened internal packaging will be rejected immediately to protect public health and hygiene standards.

The Return Process To initiate a return, you must contact us directly via [...]. Please note that all authorized returns must be sent exclusively to the following address: [INSERT RETURN ADDRESS]

If your return request is approved by our team, we will provide you with a return shipping label, along with comprehensive instructions on how and where to dispatch your package. Items dispatched back to us without a prior, formal return request and written approval will be rejected automatically and will not be eligible for a refund or store credit.

For any inquiries regarding your return status, you can always reach us at [...].

Damages, Defects, and Order Discrepancies Please thoroughly inspect your order immediately upon reception. You must contact us within 48 hours of delivery if the item is defective, damaged, or if you receive the incorrect item, providing photographic evidence so that we may evaluate the issue and rectify it. Failure to report damages within this timeframe constitutes acceptance of the product in perfect condition.

Non-Returnable Items & Exceptions Certain categories of items are strictly non-returnable and non-refundable. These include:

  • Personal care goods and beauty products/devices where the original sanitary seal has been broken or altered.

  • Customized or personalized products made to specific order requests.

  • Hazardous materials, flammable liquids, or gases.

  • Sale items, promotional items, clearance stock, and gift cards. All such purchases are final.

Exchanges To secure the alternative item you desire in the swiftest manner possible, please return the item you currently hold under the approved return protocol. Once the return is accepted and processed, you may independently place a separate purchase for the new item through our store.

European Union & United Kingdom 14-Day Cooling-Off Period Notwithstanding the terms outlined above, if the merchandise is being shipped into the European Union or the United Kingdom, you retain the statutory right to cancel or return your order within 14 days, for any reason and without justification. However, the strict eligibility criteria remain fully applicable: the item must be in its original, pristine condition, unused, unworn, with tags intact, and in its unopened original packaging alongside valid proof of purchase.

Inspection, Approvals, and Refunds Upon receipt of your returned package at our facility, our quality control team will inspect the item to ensure it meets all the eligibility standards specified above. We will notify you via communication regarding the approval or rejection of your refund request.

If formally approved, the refund will be automatically processed back to your original payment method within 10 business days. Please be advised that processing and posting times may vary depending on your bank or financial institution. If more than 15 business days have elapsed since your return was officially approved and you have not received your funds, please contact us at [...].